cs.HCcs.AI
Generative AI in Action: Field Experimental Evidence from Alibaba's Customer Service Operations
Xiao Ni, Yiwei Wang, Tianjun Feng, Lauren Xiaoyan Lu, Yitong Wang, Congyi Zhou
- Digest date
- 2026-08-03
- arXiv ID
- 2603.29888
Xiao Ni, Yiwei Wang, Tianjun Feng, Lauren Xiaoyan Lu, Yitong Wang, Congyi Zhou